Introduction
At Shalaka Biosciences, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website shalakabiosciences.com or purchase our nutraceutical, wellness, and food products. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
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Personal details — Name, email address, phone number, billing and shipping address
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Order information — Products purchased, order history, and payment method type (we do not store full card details)
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Account data — Username, encrypted password, saved addresses, and wishlist items
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Device & usage data — IP address, browser type, pages visited, referring URLs, and time spent on site
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Communications — Messages sent via contact forms, support enquiries, and product reviews
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Marketing preferences — Email opt-in status and newsletter subscriptions
2. How We Use Your Information
We use your information for the following purposes:
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Processing and fulfilling your orders, including shipping and delivery updates
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Managing your account and providing customer support
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Sending transactional emails such as order confirmations and invoices
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Sending promotional communications (only with your consent — you may opt out at any time)
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Improving our website, products, and services based on usage patterns
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Complying with legal and regulatory obligations under Indian law
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Detecting and preventing fraud or unauthorised access to our platform
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Responding to your queries, reviews, or feedback
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Sharing Your Information
We only share your personal data with trusted parties who help us operate our business:
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Logistics & shipping partners — to deliver your orders (name, address, phone number)
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Payment gateways — for secure transaction processing (e.g. Razorpay or equivalent PCI-compliant providers); we do not store your full card details
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Email service providers — to send transactional and marketing emails
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Analytics tools — such as Google Analytics, to understand website traffic and improve user experience
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Legal authorities — if required by law, court order, or to protect the rights and safety of our customers and business
All third-party service providers are bound by data processing agreements and are not permitted to use your information for their own purposes.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. These include:
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Essential cookies — required for the website and shopping cart to function properly
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Analytics cookies — help us understand how visitors interact with our website
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Preference cookies — remember your settings such as language or currency preferences
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Marketing cookies — used to deliver relevant advertisements where applicable
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the shopping cart and checkout process.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and notify us immediately if you suspect any unauthorised access to your account.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.
6. Your Rights & Choices
You have the following rights regarding your personal data:
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Access — Request a copy of the personal data we hold about you
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Correction — Ask us to correct any inaccurate or incomplete information
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Deletion — Request that we delete your personal data (subject to legal obligations)
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Opt-out — Unsubscribe from marketing emails at any time via the unsubscribe link in any email
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Portability — Request your data in a structured, commonly used format
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Objection — Object to the processing of your data in certain circumstances
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete that information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Shalaka Biosciences Founder: Dr. Mrunal Saraf Website: shalakabiosciences.com Email: info@shalakabiosciences.com Country: India Governing Law: Information Technology Act, 2000 and IT (Amendment) Act, 2008 (India)
